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You can use one or any combination of the options presented on the next page to implement MFA on CUE services:
Using an Authenticator App
Using a Hardware Token (a video tutorial is also available here)
Using SMS Text Messaging
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Option 1: Authenticator App
An authenticator app generates PIN codes on your phone for two-factor authentication. When logging in, you will enter your password and a PIN generated by your Authenticator app.
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2. Login to Online Services for Faculty (https://onlineservices.concordia.ab.ca/) from another device, other than the phone where you have the Authenticator app.
3. Go to My Account.
4. Choose Change password.
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6. (Optional) Type in a Device description. Please make sure not to use the characters(" or ') in your device description.
7. Click on Add Device. A QR code will be generated, which you will need to scan with the downloaded Authenticator app.
8. Upon successful scan, your CUE account will be setup in your app. A new 6-digit code will be generated by the app every 30 seconds. You will need to enter your password and the displayed 6-digit code on your app whenever you need to login to your CUE account.
Option 2: Hardware Token
(a video tutorial is also available here)
A hardware token is an actual physical USB key that you plug into your computer/laptop that is used to authenticate your account. These devices are available at the CUE Bookstore.
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6. (Optional) On the next screen, type in a device description, then click on Next.
Note: Please make sure not to use the characters(" or ') in your device description.
7. Plug into a USB slot the hardware token device that you will use into your computer/laptop, and click on Add Device
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10. Once you get the confirmation that hardware token has been registered to your device, click on Close to complete the set up.
Option 3: SMS Text Messaging (Not Recommended)
With this option, a 6-digit PIN is sent as a SMS text to your cell phone, which you would need to enter as part of your login process.
- Login to Online Services for Faculty (https://onlineservices.concordia.ab.ca/)
2. Go to My Account.
3. Choose Change password.
4. In the Multi-Factor Authentication section, choose SMS Text.
5. (Optional) Type in a Device description.
6. Type in your ten-digit cell phone number.
7. Click on Add Device.
If you have any questions please send them to helpdesk@concordia.ab.ca or call us at 780-479-9316.
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