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Multi-Factor Authentication (MFA), or sometimes referred to as 2FA (two-factor authentication), is a process of providing two pieces of identification as your credentials when logging in into your account. This means that whenever you need to access, either your CUE email, Online Services, or Moodle, you will need to provide something that you know (your password), and something that you have (eg., PIN code sent to your phone or a piece of hardware).
You can use one or any combination of the options presented on the next page to implement MFA on CUE services:
Using an Authenticator App
Using a Hardware Token (a video tutorial is also available here)
Using SMS Text Messaging
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Option 1: Authenticator App
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2. Login to Online Services for Faculty (https://onlineservices.concordia.ab.ca/) from another device, other than the phone where you have the Authenticator app.
3. Go to My Account.
4. Choose Change password.
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6. (Optional) Type in a Device description. Please make sure not to use the characters(" or ') in your device description.
7. Click on Add Device. A QR code will be generated, which you will need to scan with the downloaded Authenticator app.
8. Upon successful scan, your CUE account will be setup in your app. A new 6-digit code will be generated by the app every 30 seconds. You will need to enter your password and the displayed 6-digit code on your app whenever you need to login to your CUE account.
Option 2: Hardware Token
(a video tutorial is also available here)
A hardware token is an actual physical USB key that you plug into your computer/laptop that is used to authenticate your account. These devices are available at the CUE Bookstore.
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6. (Optional) On the next screen, type in a device description, then click on Next.
Note: Please make sure not to use the characters(" or ') in your device description.
7. Plug into a USB slot the hardware token device that you will use into your computer/laptop, and click on Add Device
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10. Once you get the confirmation that hardware token has been registered to your device, click on Close to complete the set up.
Option 3: SMS Text Messaging (Not Recommended)
With this option, a 6-digit PIN is sent as a SMS text to your cell phone, which you would need to enter as part of your login process.
- Login to Online Services for Faculty (https://onlineservices.concordia.ab.ca/)
2. Go to My Account.
3. Choose Change password.
4. In the Multi-Factor Authentication section, choose SMS Text.
5. (Optional) Type in a Device description.
6. Type in your ten-digit cell phone number.
7. Click on Add Device.
If you have any questions please send them to helpdesk@concordia.ab.ca or call us at 780-479-9316.
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