MFA: I got a new phone, and it is asking for MFA when I log in
Your first option is to get hold of your old phone, and use the code that is still being generated on the app to login to CUE services.
Once you are able to login to Online Services, go through the process of setting up MFA on your new phone, using the steps outlined here:
Having your codes backed-up to a non-CUE account would also be helpful in restoring the codes into your new phone.
If your old phone is no longer available for you to access, kindly give our office a call at 780-479-9316, during office hours, and ask to be connected to an IT staff.
Alternatively, you can also visit our office at L356 during office hours.